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Contact Centre Team Lead at Capgemini Portugal

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Elicitation, Data Modeling, Stakeholder Engagement, Requirements Gathering, Meeting Facilitation

Industry

IT Services and IT Consulting

Description

Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Responsibilities

The Contact Centre Team Lead will conduct meetings and workshops to elicit and document business requirements. They will utilize their domain expertise to produce process and data models for current and future states.