Contact Centre Team Leader at Mediclinic Welcare Hospital

Randburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication Skills, Excellent Written Communication Skills, Time Management, Delivering Results, Meeting Customer Expectations, Meeting Team Expectations, Analysing, Deciding and Initiating Action, Excellent Administration Skills, Presenting Information, Communicating Information, MS Office Literate, PC Literate, Writing, Reporting, Working with People

Industry

Hospitals and Health Care

Description

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 27/11/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 61356 Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose. KEY RESPONSIBILITY AREAS Leading and managing a team Personal Effectiveness REQUIRED EDUCATION ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service. REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment. DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment. REQUIRED JOB SKILLS AND KNOWLEDGE Excellent verbal and written communication skills; Time Management Delivering results and meeting customer and team expectations Analysing Deciding and initiating action Excellent administration skills; Presenting and communicating information MS Office and PC literate Writing and reporting Working with people All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.