DESCRIPTION

Location: London Bridge (on-site, with some travel to other sites)
Contract: Full-time, permanent
Salary: c. £30,000 – £33,000 per annum (depending on experience)

HELP US MAKE A DIFFERENCE FOR THOUSANDS OF PATIENTS BY SUPPORTING AND DEVELOPING OUR CONTACT CENTRE TEAM. THIS IS A UNIQUE ROLE WITH A CLEAR PURPOSE — MAKING SURE PATIENTS GET THE RIGHT HELP AT THE RIGHT TIME.

You don’t need a healthcare background to apply. If you’ve led teams, trained staff, or audited performance in a contact centre or customer service environment, your skills can make a real difference here. We’ll give you the tools and training to apply your experience in healthcare.
Every day, our contact centre is the first point of contact for patients. We’re looking for a Contact Centre Team Leader who can support our team to provide excellent service — training staff, auditing performance, and helping resolve challenges as they arise.

WHAT YOU’LL BE DOING

• Supporting the Contact Centre Manager in the daily running of the team.
• Training new and existing staff on processes, systems, and patient communication.
• Auditing call handling and booking workflows, giving constructive feedback to staff.
• Troubleshooting issues with clinical staff and line managers on-site.
• Helping to resolve escalated queries or complex patient situations.
• Supporting with rota cover and day-to-day performance monitoring.