Contact Centre Team Leader - Private Health Insurance

at  Australian Unity

WHAT MAKES US, US

We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees’ Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.
At Australian Unity we’re for real wellbeing. For us, real wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.
We’re bold, warm and honest. We make a real difference to people’s wellbeing.

WHAT WE ARE LOOKING FOR

We are looking for a proactive and committed leader who is particularly passionate about achieving exceptional results, receptive to continuous change and a role model for peers.

Your skills and experience will include.

• Role model values with everything we do and create a team culture of Values in Action to help self and our people to thrive
• Be an adaptive leader to coach and develop our people in new ways and within new environments to ensure each person is delivering or above against each individual goals
• Demonstrated experience in leading a sales or servicing team within a contact centre environment
• Demonstrated experience leading projects/ change initiatives
• Experience with collaborating with senior level stakeholders within projects/change initiatives that you’ve lead.
• Passion and experience in leading and inspiring a contact centre team
• Private Health Insurance knowledge preferred but not essential

Please refer the Job description for details