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Contact Centre Team Leader at Teachers Mutual Bank
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

31 Jan, 27

Salary

40000.0

Posted On

05 Nov, 26

Experience

6 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Banking & Credit

Description
  • Lead, coach and develop a team of approximately 10-12 people.
  • Provide regular performance, quality and development coaching.
  • Maintain strong team engagement, motivation and service standards.
  • Make sound operational decisions when senior leaders are unavailable.
  • Build productive relationships with branches and internal teams.
  • Support local engagement activities and operational requirements.
  • Identify service, quality and process improvement opportunities.
  • Promote a member-focused approach and strong risk awareness.
Responsibilities