WHAT WE NEED FROM YOU:

• Proficiency in Avaya and Verint is essential.
• Experience with SIP & WebRTC deployments and best practice.
• CCaaS platform deployments and administration.
• Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable.

NOW LET’S TALK ABOUT YOUR ROLE:

Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment? As a Voice & Data Engineer, you’ll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack.
You’ll play a crucial role in supporting the implementation of changes, handling the daily administration of interaction flows, announcements, and agent configurations.

OTHER RESPONSIBILITIES WILL INCLUDE:

• Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies.
• Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime.
• Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required.
  So, if you have demonstrable experience in Telephony, IT support and or engineering we want to hear from you!