Contact Centre Trainer (Hybrid) at The Travel Corporation

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Mentoring, Communication, Presentation Skills, Creativity, Time Management, Customer Focus, Composure, Flexibility, Microsoft 365, Data Projection Tools, Webinar Platforms, Tropics, Amadeus, Genesys

Industry

Travel Arrangements

Description

ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service • An inherent passion for travel • Commitment to our customers and to our people • Commitment to social responsibility and our 5-year sustainability strategy The Opportunity As a Contact Centre Trainer, you’ll play a key role in inspiring and developing our Contact Centre teams across multiple brands. You’ll design and deliver impactful learning experiences, coach and mentor employees, and help shape a culture of service excellence that sets us apart. What You’ll Do Design, update, and deliver engaging new-hire and ongoing training programs that immerse team members in brand culture, products, and systems. Partner with managers to assess training needs, maintain excellence standards, and deliver targeted development opportunities. Conduct product training for new launches, using creative and interactive methods to drive engagement. Track training impact and provide feedback to managers on performance and progress. Serve as a brand ambassador for new hires, fostering connection and confidence from day one. Create and maintain a monthly training calendar with clear class descriptions. Develop online learning content using Litmos and Articulate, and share updates through Viva. Support professional development programs across all brands and assist with special training projects. Occasionally support Contact Centre operations by handling service calls when needed. What You’ll Bring Minimum 1 year of experience in a reservations, training, or contact centre role within travel or hospitality. Strong understanding of TTC brands and products. Proficiency with Tropics, Amadeus, and Genesys. Advanced computer skills, including Microsoft 365, data projection tools, and webinar platforms. Excellent communication, presentation, and facilitation skills. Creativity, patience, and composure under pressure. Ability to manage multiple priorities with professionalism and flexibility. Core Competencies Customer Focus: Dedicated to delivering service excellence to internal and external customers. Presentation Skills: Engages audiences confidently across diverse groups. Creativity & Innovation: Generates fresh ideas and connects concepts with ease. Composure: Stays calm and solution-oriented in dynamic environments. Dealing with Ambiguity: Thrives in change and adapts with confidence. Time Management & Communication: Balances priorities while communicating clearly and effectively. The Travel Corporation is proud to be an equal-opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you! The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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Responsibilities

As a Contact Centre Trainer, you will design and deliver training programs for Contact Centre teams, ensuring they are immersed in brand culture and service excellence. You will also partner with managers to assess training needs and track the impact of training on performance.