WHAT SKILLS AND EXPERIENCE WILL THE SUCCESSFUL APPLICANT HAVE?

• Good quality experience in training delivery within a contact centre environment (or similar) is essential. Preference will be given to candidates with specific experience in sales training delivery.
• Great communication skills and the ability to deliver classroom based training to a high standard.
• The ability to understand complex product and system features and present them in a manner which others understand.
• Strong IT skills, with proficiency in Microsoft packages.
• Good organisational skills and the ability to prioritise workloads to meet business needs.
• A professional training qualification is preferred (e.g. CITP) but is not essential.
  Our selection process will begin very shortly and we are looking to appoint a great candidate quickly. If this sounds like you, please get in touch today

• Providing customer focused and systems training to new recruits, ensuring they receive the best onboarding experience.
• Delivering high quality product, process and soft skills training across our sales and customer service teams
• Providing effective coaching to support the classroom based training curriculum.
• Carrying out regular assessments of learning during and post course.
• Update and flex course content to meet business and customer needs.
• Provide managers with timely training KPI information.
• Being an ambassador for our brand and role modelling our Company CARE values