ROLE PROFILE - CONTACT HANDLER.DOCX

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

YOUR IMPACT IN THE ROLE

Main Duties:

• Receive and log service requests via phone and email
• Triage and prioritise cases using diagnostic tools
• Dispatch work orders to internal teams or contractors
• Provide timely updates and close-the-loop communications
• Monitor progress, chase outstanding jobs, and escalate as needed
• Maintain accurate records for audit and cost recovery
• Proactively identify recurring issues and delays