Contact Team Enrolment Advisor at University of Waikato Careers

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

70692.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Organised, Excellent Communicator, Attention to Detail, Ability to Work Under Pressure, High-Quality Service, Tech-Savvy, Adaptable, Cultural Sensitivity, Collaborative Approach

Industry

Research Services

Description

Join a collaborative team Grow your career at UoW Be part of student success Ngā kōrero mō te tūranga – About the role Join our Contact Team and play a key part in supporting future students on their journey to university. In this role, you’ll connect with prospective students and applicants, guiding them from the moment they start their application through to enrolment. You’ll be the first point of contact to answer questions, provide encouragement, and make the process as smooth as possible. Beyond helping students, you’ll also support other teams across the University by making outbound calls and assisting with key projects. As part of the wider Student Administration Team, you’ll work closely with the Student Centre and step in during busy periods to ensure we deliver excellent service across the board. This is a dynamic and people-focused role where every conversation can make a real difference to a student’s decision to study with us. The salary for this role is in the range of $58,439 – $70,692 per year (pro-rata), depending on the skills, knowledge, and experience you bring to the position. This is a part-time, fixed-term role (15 hours per week), covering for a permanent staff member while they are on student exchange. The position is based at our Hillcrest Campus and is expected to run from January through to June 2026. For more information on the role please see the position description here. For a confidential conversation about the role, please contact Sarah Siemelink, Contact Team Manager, sarah.siemelink@waikato.ac.nz. All applications must be submitted through the online portal, emailed applications will not be accepted. Ko wai koe? – Who are you? You’re customer-focused, organised, and an excellent communicator who thrives on helping others succeed. You bring strong attention to detail, the ability to work under pressure, and a commitment to delivering high-quality service. Tech-savvy and adaptable, you’re quick to learn new systems and confident in meeting targets. With cultural sensitivity and a collaborative approach, you’ll contribute to a positive team environment and continuous improvement. Don’t meet every single requirement? Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we’re committed to creating a diverse, inclusive, and genuine workplace. So, if you’re excited about this role but your experience doesn’t perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team. Ko wai mātou? – Who are we? The Student Systems and Administration Division provides student-centred, efficient, and responsive services that underpin the full student lifecycle — from first enquiry through to graduation. It plays a key role in advancing the University’s strategic goals, particularly those focused on student success, operational sustainability, and equity of outcomes. He aha ngā take me tono mai ai koe? – Why should you apply for this position? We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits. The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here. Ko te Tangata – For the People The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all. E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa. Applications Close on Monday 20th October 2025 Requisition number: 1002986

Responsibilities

In this role, you’ll connect with prospective students and applicants, guiding them from the moment they start their application through to enrolment. You’ll also support other teams across the University by making outbound calls and assisting with key projects.