Contacts Excellence Associate QA (Mexico) at Novibet

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Call Monitoring, Performance Coaching, Spanish Proficiency, English Proficiency, Microsoft Office, Problem Solving, Multi-tasking, Organizational Skills, Goal Setting

Industry

Entertainment Providers

Description

Join Novibet as a Contacts Excellence Associate (QA) and Drive Global Growth! Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you. Who We Are Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base. Why Novibet At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive. Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth. What We are looking for As a Contacts Excellence Associate (QA) at Novibet, your goal is to support quality processes across the team. You'll be responsible for ensuring that professionalism, productivity, and quality are maintained and continually improved throughout in a way that our customers always get similarly excellent treatment. What you will work on Monitor and evaluate a high volume of calls, emails, and chats Discuss and explain feedback with the agents in meetings Help agents improve their performance with specific instructions and constant support Performs other duties as assigned What you bring Good organizational skills, knowledge of goal-setting practices Good knowledge of Spanish and English Advanced skills in Microsoft Office Problem-solving capabilities to create meaningful strategies to improve support quality Ability to Coach & Develop other team members Ability to multi-task and set priorities Team spirit What we offer We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen: 💰Competitive Compensation: Attractive salary and bonus scheme 💻Top-Notch Equipment: All the tools you need for your role 🚀Career Growth: Focused career development, performance management, and training opportunities 🌍Inclusive Environment: A welcoming, international, and multicultural team 🎉Engaging Activities: Exciting events, sports, and team-building activities At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Responsibilities

The role involves monitoring and evaluating a high volume of customer interactions across calls, emails, and chats to ensure quality and professionalism. The associate will provide feedback and support to agents to help them improve their performance and maintain service excellence.