YOUR NEW ROLE AND RESPONSIBILITIES

We have an opportunity for a talented Container Platform Engineer to support our Federal Government customers IT systems, including mission critical systems. We have multiple opportunities to join our exciting multi-year program to deliver and support an enterprise Case Management System.
In this role you will provide Level 2 and Level 3 ITSM support for mission system applications. You will work in a small support team providing technical support and troubleshooting of technical issues and ensure continued operation of services. You’ll interact with the Leidos developers who are updating the application, the security operations team, client system owners, 3rd party product vendors and of course, end users.

Key Responsibilities: -

• Provide Level 2 and 3 system monitoring, technical support, and incident management, ensuring continuous service improvement and reliability.
• Own and manage incidents end-to-end, including triage, resolution, escalation, and post-incident analysis.
• Conduct root-cause analysis for application issues and collaborate with ITSM teams and end users to implement solutions.
• Support the design and implementation of Kubernetes containerisation and DevOps processes, including observability features.
• Maintain system documentation and knowledge base articles, and participate in on-call rotations to meet priority incident KPIs.

What You’ll Bring to Make An Impact

• Proficient in ITSM tools (e.g. JIRA, Confluence) with strong knowledge of ITIL processes and incident/problem management.
• Skilled in application troubleshooting, issue resolution, and customer support.
• Experience with scripting, task automation, Infrastructure as Code (IaC), and CI/CD tools (e.g. GitLab, Jenkins).
• Hands-on experience with containerisation (Kubernetes) and cloud platforms (Azure or AWS).
• Strong multitasking, prioritisation, and collaboration skills, including working effectively in a distributed team environment.

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and hold TSPV security clearance.

DIVERSE TEAM MEMBERS, SHARED VALUES AND A COMMON PURPOSE

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.