Content Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

125720.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content management systems, Digital publishing, Content design, Content strategy, User experience, Accessibility, Stakeholder management, Digital writing, Troubleshooting, Usability, Customer service, SAFe Agile, Attention to detail, Communication skills

Industry

Government Administration

Description

Content Advisor, OneCX Program Clerk Grade: 7/8 Employment Type: 2-years Temporary Opportunity Location – Sydney CBD, hybrid working with 5 days in the office per fortnight Salary - $113,574 - $125,720 plus 12% Super and Leave Loading About Us Government Technology Platforms (GTP) forms part of Digital NSW within the NSW Department of Customer Service (DCS). We design, build, and maintain digital solutions that are used across all NSW Government agencies: https://www.digital.nsw.gov.au/delivery/government-technology-platforms About the team The OneCX Program is responsible for the central NSW Government website, nsw.gov.au. On nsw.gov.au we provide an inclusive, consistent, high-quality experience for NSW Government customers. We are delivering a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content. Your day-to-day We are looking for and experienced Content Advisor to join our team to help drive our vision of becoming the world’s most customer-centric government. You will be the content expert who is passionate about delivering engaging, inclusive, consistent, high-quality content for NSW Government customers. With a customer service mindset, you have a hands-on approach when taking on problem-solving tasks and challenges. You feel right at home working in content management systems and collaborating with a variety of stakeholders. You will be experienced in content writing, content management and troubleshooting to inform the content strategy and deliver world-class user experiences in accordance with content design standards, guidelines, and processes. You will be a champion of customer experience and will have the ability to integrate findings of user research, usability and accessibility standards to develop insights, identify pain points and provide solutions. You will enjoy working in a high-performing team that delivers effective content, products and services to achieve our vision of creating a customer-centric digital experience for people in NSW. To be successful in this role you will demonstrate: Experience in digital publishing, content design and layout within a content management system (CMS) Experience in writing engaging digital content on high-traffic websites Excellent written and verbal communication skills with a strong focus on Customer Service and Customer Experience values Experience using content management systems Ability to maintain and build strong relationships with a variety of stakeholders An excellent team player attitude who will contribute to our shared success Knowledge of digital accessibility, readability and disability inclusion Strong attention to detail Experience in SAFe Agile is desirable For information about the position please contact Chris Wang via Chris.Wang@customerservice.nsw.gov.au About the OneCX Program The OneCX Program is responsible for the NSW Government website, nsw.gov.au. On this website, we provide an inclusive, consistent, high-quality experience for NSW Government customers. What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content. To learn more about us, take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ See why you should work for NSW at http://iworkfor.nsw.gov.au/why-work-for-nsw AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked DCS is proud of our diverse and regional teams. Flexible, hybrid working arrangements with your office location are available, subject to approval and availability https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access Learning tools are available for ongoing professional development Health and wellbeing programs This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. Looking for more information? Reach out to the GTP recruitment team: gtprecruitment@customerservice.nsw.gov.au Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 7th of May 2026 at 10:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Content Advisor will drive the creation of engaging, inclusive, and high-quality content for the nsw.gov.au website. They will collaborate with stakeholders to consolidate government information and deliver a customer-centric digital experience.