Content and Resource Producer at AQA

Guildford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

39790.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Creation, Revenue Enablement, Customer Experience, Sales Support, Content Development, Digital Assets, Stakeholder Management, Video Content, Content Repurposing, Brand Alignment, Content Library Management, Data Analysis, Canva, InDesign, Premiere Pro, Organisational Skills

Industry

Education Administration Programs

Description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Job title: Content and Resource Producer Contract type: Permanent Location: Manchester and Guildford Salary: Manchester - £34,300 - £38,200 and Guildford £35,700 to £39,790 Working arrangements: Hybrid – two days a week in the office Want your great content creation expertise to make a big difference? We’re looking for a high‑performing Content & Resource Producer to power our revenue enablement function, to help improve customer experience and to support our sales team. You’ll take full ownership of developing and managing content across the acquisition, nurture and retention lifecycle – ensuring everything we create elevates the customer experience and drives commercial performance. This role is all about producing impactful, high‑quality content that empowers our sales and commercial teams. You’ll turn strategy into practical, accessible tools – from standout customer‑facing collateral and playbooks to onboarding materials and digital assets – ensuring everything is on‑brand, consistent and commercially sharp. If you’re a content specialist who loves turning complex ideas into clear, compelling, revenue‑driving materials, we’d love to hear from you. The role sits within the Marketing Operations Team, part of the Marketing and Brand department in the Commercial Directorate, which also includes Marketing, Sales, Customer Services and Product Development. While this isn’t a line‑management role, it’s highly collaborative. You’ll work with stakeholders at all levels and across multiple locations, with occasional travel to other AQA offices. You’ll also partner closely with subject experts, agencies and internal teams (including Security, Risk and GDPR). Key responsibilities You will: Produce high‑quality content to support sales conversations and customer journeys, including: Playbooks, pitch decks and other sales collateral Produce explainers and customer‑facing assets Customer onboarding packs Case studies and value-focused stories. Work closely with sales, product and subject support colleagues to translate strategy into usable tools. Contribute to video content by guiding messaging and video editing to enhance impact. Repurpose content into multi-format assets (scripts, micro-content, digital resources). Ensure all content is accessible, digitally optimised and brand-aligned. Maintain content accuracy and version control. Support the development of a structured content library/resource hub. Identify gaps and recommend solutions. Track usage and feedback to drive continuous improvement. Commit to ongoing professional development and stay ahead of content trends. What we are looking for You’ll thrive in this role if you’re confident to lead, curious, collaborative and focused on creating content that truly matters. You have: A strong understanding of how content can improve customer journeys, support sales funnels and aid acquisition and retention. Hands-on experience supporting video content creation, with the ability to make edits. A track record of using data and insights to shape content decisions. Experience using creative tools such as Canva, Heyzine, Flipsnack, InDesign and Premiere Pro. Strong organisational and stakeholder‑management skills, with the ability to work across multiple projects and teams. What’s in it for you You’ll join a team where your ideas matter, a role that gives you real ownership and impact. Shape content that reaches thousands of teachers and equips our sales and commercial teams to have more effective customer conversations. Opportunity to grow your skills and learn from subject experts. Enjoy a culture that values flexibility, wellbeing and balance. Be part of a high-performing, supportive, creative team. Contribute to work that directly supports education. Diversity and inclusion statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. Application process To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 01 March. First stage interviews will take place remotely on 9 and 10 March. #CRE23 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Want your great content creation expertise to make a big difference? We’re investing in growing our content creation team which sits within marketing and want to find exceptional people to help us inspire customers in a sector that’s set to evolve rapidly. AQA is the UK’s largest exam board and an education charity – investing any surplus we make back into education. We set more than half of all GCSE and A-level exams and are responsible for recognising the performance of millions of students – our content and resources really matter to our customer community. In this role, you will have the opportunity to make a difference planning, developing and executing top quality revenue enablement content and resource to retain existing customers, attract new ones and take them through their onboarding journey. All revenue enablement sales collateral should highlight the unique benefits and selling points for each subject, whilst resources should reflect different segment needs and showcase our full customer value proposition.The content and resource producer role for revenue enablement sits within the marketing team at AQA, working closely with marketing propositions, sales, subject support, product specialists and other content streams. Marketing and Brand is a department that sits within the Customer and Product directorate with a driving strategy to make customers chose us, with the content coming out of this revenue enablement workstream being crucial to fulfil this goal through join up, cross-team working practises. Activities: Manage the content required to acquire, nurture and retain our customers as contained in the content plan, this includes the development, revision, repurposing and retirement of content. Work collaboratively to co-create content with subject experts, teaching practitioners and third‑parties to meet objectives and purpose, ensuring its designed with the user in mind and delivered on-time and to budget. Commission relevant internal and external subject experts and third-parties to develop, review and produce content. Work with colleagues in Assessment and Curriculum to review resources produced by approved third-parties to support a quality output and adherence to AQA policies. Work with relevant colleagues to provide information as required to support the effective process of managing associates, subject experts and third parties. Write and communicate effective briefs to ensure successful production of content. Support the Content and Resource Manager to effectively manage and coordinate the production of each piece of content to time, to quality and budget. Make suggestions for improvements in process and quality of outcome. Work collaboratively with colleagues to build knowledge and understanding of the subject matter, teaching environment, strategy and plan. Monitor the success of content produced to continuously learn and improve, and undertake personal development to learn from external best practice and developments. To be successful in this role, you will need to know: Best practise for successful revenue enablement content How to use data to inform decisions around content creation How to use a range of tools such as Canva, Heyzine, InDesign and Premiere Pro to support in the creation of content that is on brand Stakeholder and project management strategies and approaches Be customer centric in their approach AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally. Reasonable Adjustments If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk Smart Working We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England. Equality, diversity and inclusion AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive. Conflict of Interest Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations. Safeguarding AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly. For more information on safeguarding at AQA please visit the AQA website here. Contact Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk Privacy Policy

Responsibilities

The role involves producing high-quality content such as playbooks, pitch decks, onboarding packs, and case studies to support sales conversations and customer journeys across acquisition, nurture, and retention lifecycles. Responsibilities also include collaborating with subject experts to translate strategy into usable tools, contributing to video content, and maintaining content accuracy within a structured library.