Content Claims Specialist - Field - Level I

at  Crawford Company

Content Inventory Specialists are responsible for the physical inventory of contents damaged in residential property and commercial claims. This is currently a part-time, hourly position, however, there may be an opportunity for Full-Time work depending on performance.

• Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Schedule and complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the content’s loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Determine appropriate course of action regarding whether or not content items should be restored/repaired/cleaned or replaced.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements.
• Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster’s commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.
• Secondary (High School) Diploma.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Minimum 6 months relevant work experience.
• Decisions pertaining to how content items appear (restorable or non-restorable) are made on every claim.
• Must have a valid driver’s license.
• This is a remote/work from home position. Employee must be able to provide:
• an adequate workspace, free of noise
• high speed internet service
• reliable personal vehicle and valid driver’s license
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Overnight travel may required

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel may be required.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
• Ability to ascend or descend stairwells.
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

• Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Schedule and complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the content’s loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Determine appropriate course of action regarding whether or not content items should be restored/repaired/cleaned or replaced.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements.
• Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster’s commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.
• Secondary (High School) Diploma.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Minimum 6 months relevant work experience.
• Decisions pertaining to how content items appear (restorable or non-restorable) are made on every claim.
• Must have a valid driver’s license.
• This is a remote/work from home position. Employee must be able to provide:
• an adequate workspace, free of noise
• high speed internet service
• reliable personal vehicle and valid driver’s license
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Overnight travel may require