Content Curation Manager at Expedia Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

155000.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Operations, Asset Management, Library Curation, Digital Marketing, Metadata Structures, Version Control, Workflow Automation, Content QA Checks, Auditing, Collaboration, Organizational Skills, Training, Documentation, Performance Metrics, Dashboard Tools

Industry

Software Development

Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Content Curation Manager (CRM) We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise. Do you love building scalable systems and enabling teams to work smarter? Expedia Group is seeking a detail-oriented and process-driven professional to join our Traveler Engagement and Loyalty (TEaL) organization. As Manager, Content Curation, you will be responsible for managing and optimizing our CRM Content Library to ensure accuracy, usability, and compliance—empowering creative, brand, and CRM teams to deliver high-performing campaigns across Expedia, Hotels.com, and Vrbo. In this role, you will Oversee daily management of the CRM Content Library, ensuring all content is accurately ingested, tagged, versioned, and easily accessible Maintain rigorous standards for metadata, naming conventions, taxonomy, and tagging patterns to ensure consistency and optimal search-ability Own version control and content block management, supporting quarterly refresh cycles to maintain relevance and compliance Coordinate controlled removal or archiving of outdated or non-compliant content in line with governance standards Run quality assurance (QA) processes across languages, devices, and CRM templates to verify content functionality and correctness Develop and manage workflows for content review, stakeholder approvals, and legal checks when required Lead regular audits on the content library, monitor reported errors, and take action to resolve issues efficiently Manage intake, curation, and uploading of new content blocks, coordinating with Content Creation, Creative, and Brand teams Tag and categorize new and updated content accurately by brand, journey stage, message type, and other key parameters Evaluate and refine tagging schemas, workflow automations, and tool features to improve content accessibility and speed to market Serve as the primary point of contact for content ingestions, queries, and updates from cross-functional teams Share best practices, process guidance, and system training to creative, campaign, and production teams Track key metrics such as percentage of content refreshed quarterly, average time to curate new content, and error rates Gather user feedback to inform continuous improvement of content curation processes and tool usage Experience and Qualifications Minimum 5+ years in content operations, asset management, or library curation roles, ideally within a CRM or digital marketing setting Hands-on experience managing digital asset management (DAM) or content library systems, including taxonomy design and tagging implementation Strong working knowledge of metadata structures, version control, naming standards, and workflow automation Proven ability to run content QA checks across multiple languages and platforms (ideally including Salesforce or similar CRM tools) Demonstrated track record in executing audits, resolving errors, and refreshing large content repositories on a defined cadence Experience collaborating with creative, campaign, and technical teams to deliver operational excellence Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong communicator, adept at training users, documenting processes, and driving adoption of new systems or standards Familiarity with performance metrics and dashboard/reporting tools to monitor library usage and content quality The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Responsibilities

The Content Curation Manager will oversee the daily management of the CRM Content Library, ensuring content accuracy and compliance. They will also coordinate content intake and curation, manage workflows, and run quality assurance processes.