Content & Customer Stories Associate at Siena AI

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Storytelling, Customer Interviews, Video Editing, Social Media, Content Creation, AI Tools, Marketing, Design, Writing, Collaboration, Empathy, Curiosity, Organization, Creativity, Adaptability, Ownership

Industry

technology;Information and Internet

Description

Meet Siena Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. The team We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with. If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels. About the role We help customer-obsessed brands like Allbirds, Brooklinen, and FIGS scale empathy with AI agents that automate support, shopping, and insights—without losing the human touch. We work with some of the most innovative brands in the world. Their results are extraordinary—fewer tickets, happier customers, higher CSAT, massive savings—and yet, we don't talk about it enough. That’s where you come in. The mission Turn Siena’s customer impact into stories the world can’t ignore. You’ll own our case studies, testimonials, customer stories and virtual events end-to-end—from capturing insights to turning them into scroll-stopping content. Your job is to make sure every week, the world hears how our customers win with Siena. What you'll do Own customer storytelling. Work directly with our customers and partners to capture their stories: what challenges they faced, why they chose Siena, and what changed after they did. Create weekly customer content. Publish short and long-form content every week—from case studies and video snippets to reels, blog posts, and presentation slides. Turn interviews into multi-channel assets. Convert calls, transcripts, and event footage into written stories, short videos, decks, and posts for LinkedIn, YouTube, and Instagram. Collaborate cross-functionally. Work closely with Sales, CX, and Partnerships to identify stories worth telling and make sure they’re told everywhere. Repurpose event content. After every AI Lab, dinner, or partner event, turn insights into content that educates and inspires the ecommerce community. Experiment with AI tools. Use video, writing, and design AI tools to scale your output—fast. Build relationships. Interview customers with empathy and curiosity, building trust that leads to authentic, high-impact storytelling. You'll thrive here if you Are a student or early in your career and want to learn fast by working directly with a startup team Love storytelling and people. You’re genuinely curious about how brands grow and how AI is changing their world. Love social media (LinkedIn, X, Instagram, TikTok, Youtube, Reddit) Can edit video (CapCut, Premiere, or your favorite tool). Can design and write—enough to make things look and sound great without waiting on someone else. Know how to use AI tools to amplify your creativity (Runway, Gamma, ElevenLabs, ChatGPT, Midjourney, Opus etc). Think like a marketer and act like a creator. Move fast, stay organized, and love shipping. Enjoy working in a startup where speed, trust, and ownership matter. What success looks like New case studies and customer videos published weekly Consistent stream of short-form content from customer interviews, events, and partner collaborations Every new logo gets amplified publicly Our website, socials, and YouTube become living proof of our impact You are comfortable on camera or hosting interviews Bonus points if you Have worked with ecommerce brands or AI startups before Why Siena? Meaningful impact. Your work directly shapes our product and company. Globally distributed team working at the bleeding edge of CX and AI. Great salary plus the opportunity for equity or stock grants. Learning budget. If you're growing, so are we. The thrill of building something new. Join us at a stage where your contributions matter most. AI-fluency. Make AI your second nature. Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades. Our values The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward. Our approach to AI The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Responsibilities

You will own customer storytelling and work directly with customers to capture their stories. Additionally, you will create and publish weekly customer content across various formats and channels.