JOB DESCRIPTION SUMMARY

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

JOB DESCRIPTION

JOB TITLE: Content Designer (12-Month FTC)
LOCATION(S): Dundee or Edinburgh

ABOUT THIS OPPORTUNITY

We’re looking for a writer or Content Designer - someone who can communicate complex ideas simply and clearly, and help people understand what they need to know or do in a given context.
Within the team, you’ll fix real customer problems by combining research and insights with clear people-focussed language to meet customer needs and help them do what they need to do.
You’ll shape different copy options and be comfortable discussing the rationale for your choice of words. You’ll also have an appreciation of voice and tone, and know how to apply these to your writing.

As a Content Designer, it’ll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital
• experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Collaborate with the other designers in your team, contributing ideas and creating solutions.
• Share your expertise to help shape the overall design approach.
• Provide consistency in the way we talk to customers across topics and touchpoints.
• Tell stories about your work to demonstrate how effective writing helps customers.

As a Content Designer, it’ll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital
• experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Collaborate with the other designers in your team, contributing ideas and creating solutions.
• Share your expertise to help shape the overall design approach.
• Provide consistency in the way we talk to customers across topics and touchpoints.
• Tell stories about your work to demonstrate how effective writing helps customers