JOB SUMMARY

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
Are you driven and ready for an exciting opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.

The multidisciplinary teams within IBCA’s Digital Service Design Directorate are organised around delivering our mission and priorities. These are:

• To create a user-centred, empathetic end-to-end service at the heart of IBCA
• To provide the means of paying compensation to those eligible
• To iterate our service through starting small and scaling fast, through a test and learn approach.

We are looking for 2 enthusiastic and talented content designers to help us achieve our mission and priorities. You will be working across the whole end-to-end journey, improving the experience for people who are making a claim for compensation as well as the staff who are supporting them. This is a unique opportunity to work on content that will make a real difference to people.

JOB DESCRIPTION

As a content designer at IBCA, you will be working at pace, collaborating with user researchers, interaction designers, business analysts, product managers and developers to create user-centred content that meets user and business needs.
You will get to work on content that will be used by people who are claiming compensation as well as colleagues who support them through the process. Your work will be varied and will involve content at multiple stages of the process, for both digital and offline channels. This will involve working with stakeholders to ensure content is clear, simple and accurate.
You will join our supportive content design community and work alongside other designers to contribute to our style guides and content patterns.
IBCA follows trauma-informed design principles. As a content designer, it is important that you are empathetic and able to work in a trauma informed way. It is essential that you are able to put users’ needs at the heart of your work.
A content designer is responsible for creating, evaluating and reviewing content at all stages of the end-to-end user journey.

At this role level, you will:

• create simple, clear content to meet user needs and make complex language and processes easy to understand
• work with stakeholders and subject matter experts to create clear and accurate content, using evidence to explain design decisions you have made
• use data, research and evidence to review and evaluate content to make improvements
• contribute to and use style guides and design patterns
• engage with and contribute to the wider content design community
• work in a fast-paced, agile, multidisciplinary team, collaborating with colleagues from other disciplines

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

At this role level, you will:

• create simple, clear content to meet user needs and make complex language and processes easy to understand
• work with stakeholders and subject matter experts to create clear and accurate content, using evidence to explain design decisions you have made
• use data, research and evidence to review and evaluate content to make improvements
• contribute to and use style guides and design patterns
• engage with and contribute to the wider content design community
• work in a fast-paced, agile, multidisciplinary team, collaborating with colleagues from other discipline