Content Designer at Dashlane

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Content Design, UX Writing, Technical Writing, Content Management Systems, HTML, XML, Visual Assets, Feature Walkthroughs, Video Content, Collaboration, Project Management, User Feedback, Documentation, Information Architecture, AI Tools, B2B Products

Industry

Computer and Network Security

Description

About Dashlane Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally. We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner. About the Role Are you a storyteller who loves making complex technical concepts feel simple and intuitive? Do you enjoy crafting seamless content journeys that empower both our B2B and B2C users to help themselves? We're looking for a creative and analytical Content Designer to join our Customer Experience (CX) Knowledge team. Join Dashlane and help us build a world-class self-service experience that delights our customers and enhances their security. Unlike a marketing position, this role centers on creating self-service support content in close collaboration with the wider Customer Experience (CX) team. As a Content Designer, you'll be a key player in shaping how both our B2B and B2C users interact with our Help Center and automated support tools. You'll collaborate closely with Enablement, Support Marketing, Go-To-Market (GTM), and Product teams to ensure our messaging is aligned and our support content is highly effective. This role is perfect for someone who can bridge the gap between technical documentation and engaging written and visual storytelling, including feature walkthroughs and video content. Location You'll be based in Lisbon with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work. We offer relocation support (national and international) for individuals who are already legally eligible to work in the European Union. At Dashlane you will: Dive into the Dashlane product experience on multiple devices and plans, and become an expert to better understand and serve our customers Design and write self-service content that makes complicated technical ideas appear simple, accessible, and findable, with a focus on simplifying enterprise workflows for both administrators and end users Build engaging feature walkthroughs and basic support videos to guide users through the Dashlane platform Work with Enablement, Marketing, GTM, and Product teams to align support messaging with broader company initiatives and product launches Apply and contribute to the Content Design System (CDS) to ensure consistency across Help Center articles, video scripts, and bot interactions Monitor content performance and user feedback to identify and execute improvements for better organization and accuracy Maintain clear documentation of team processes, project results, and design solutions Requirements Minimum qualifications 3+ years of experience in Content Design, UX Writing, or Technical Writing 1+ year of experience working with content management systems, including tweaking HTML or XML and following or helping define/improve publication and translation processes Impeccable English writing skills and a superior command of grammar, style, and tone Experience producing highly effective visual assets, including writing scripts for and building feature walkthroughs and "how-to" videos Share a few excerpts—such as help articles, UI copy, or technical guides—that highlight the ability to make complex technical information easy to understand We’re Also Looking For: Experience or strong interest in using automations and AI to streamline operational, video, and content tasks Experience designing and executing detailed content plans with a clear information architecture for B2B products with multiple platforms and user personas Experience managing multiple complex projects independently and with great attention to detail Experience collaborating with stakeholders across Support, Product, Marketing, and Customer Success Diversity, Equity, Inclusion and Belonging at Dashlane: As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here. Your interview experience: To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.

Responsibilities

As a Content Designer, you will create self-service support content and collaborate with various teams to enhance user interaction with the Help Center. You will also monitor content performance and make improvements based on user feedback.