JOB DESCRIPTION SUMMARY

Lloyds Banking Group is the UK’s leading bank with over 30 million customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

JOB DESCRIPTION

JOB TITLE: Content Designer (12-Month FTC/Secondment)
LOCATION(S): Bristol or Leeds

ABOUT THIS OPPORTUNITY

We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.
In a newly formed design squad, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.
You’ll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.

As a Content Designer, it’ll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.

• Provide consistency in the way we have conversations with customers across topics and touchpoints.Promote and demonstrate how effective writing helps customers.

As a Content Designer, it’ll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touchpoints.Promote and demonstrate how effective writing helps customers