Content Designer at Westpac New Zealand

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Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Design, UX Writing, Digital Communications, Content Management Systems, Web Analytics, Stakeholder Partnership, Customer-Centered Content, Content Initiatives, Customer Research, Information Architecture, Metadata, Content Governance, Content Strategies, Journey Mapping, Experience Mapping, Design Tools

Industry

Banking

Description

Content Designer Auckland only Fixed term role until end of September 2026 Mō te tūranga | About the Role As part of the ongoing development of our digital customer communications, we’re changing the way we talk to our customers. As a Content Designer, you’ll play a key role in this work by designing content across our digital channels. You'll create clear, customer-centric, accessible content that's on brand and meets our regulatory requirements. Using a test-learn-optimise approach, you’ll measure and track results and share these with your stakeholders to build a cycle of continuous improvement. You’ll collaborate with UX designers, product owners and engineers across Agile cross-functional squads to create content that makes it easy for our customers to use features across our digital platforms. You’ll help optimise our digital channels, simplify customer journeys and create a world-class customer experience. You’ll receive ongoing support from the Content Design team and meet regularly to share insights and learnings and shape the way we create and use digital content. Nā tāu rourou | What will you bring? Minimum of 3-5 years’ experience in content design, UX writing, and/or digital communications. Confident user of content management systems and web analytics tools like Google or Adobe Analytics. Able to partner with stakeholders across a complex organisation to produce customer-centred content that drives outcomes. Proven track record of executing content initiatives and advocating for customer-centred content. Adept with customer research, information architecture, metadata, and content governance. Able to apply content strategies and content plans to identify content needs. Proficient with journey and experience mapping, storyboards, and personas. Confident using a range of design and research tools like Figma and Miro, and open to adapting to new trends and technologies. Experience working in an agile environment in cross-functional teams with a diverse range of stakeholders. Excellent written and verbal communication skills. Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 15 November 2025 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As a Content Designer, you will design content across digital channels, creating clear and accessible content that meets regulatory requirements. You will collaborate with cross-functional teams to optimize digital channels and enhance customer experiences.