We have an exciting opportunity for an experienced Content Designer to create and refine Chatbot conversations in our Help & Support Squad. This is a 12-month fixed term contract.
You’ll report to the Content Design Manager and be supported by the Help & Support Product Owner.
This is a hybrid role with remote working and some onsite presence in our central Leeds or Bradford offices.

ABOUT US

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

ABOUT THE ROLE

As Content Designer, you’ll be responsible for delivering an excellent chatbot experience for customers on the ybs.co.uk website. You will work alongside other Content Designers, a Product Owner, Conversation Designers and Developers.
You’ll also be part of our thriving Content Design Team. Our purpose is to ensure that every single page and screen is operating to our high standards and meeting customer needs.
The Content Design team are a friendly, learning focussed group of people. Be prepared to be involved in continuous improvement of our practice and ways of working. This is also not your average content design role, we are actively looking at different ways to deliver help and support, including AI.
We’re at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. We’re looking for people who want to be more than a cog in a machine, developing best practise as well as delivering change.

Please note this is not a graphic design, marketing, copywriting, or learning/ teaching role. The successful candidate must have a proven track record working in a similar Content Design role. You’ll have -

• Demonstrated expertise and a proven track record in Content Design, including structuring information effectively for knowledge dissemination
• Chatbot experience is desirable but not essential
• Collaborated within a multi-disciplinary team, including Product Owners, Designers, Business Analysts and Developers
• Crafted and refined user-centred content and journeys, achieving efficiency and high-quality standards
• Employed analytics, user feedback, and research to discern user needs, chart user journeys, and shape content strategy
• Possess strong interpersonal skills, excelling in collaboration, influence, and championing positive customer experiences
• Skill in managing personal workload and proactively contributing to team effort