We have an exciting opportunity for an experienced Content Designer to join our team for a 6-month fixed term contract (with the possibility of extending).
The Content Design team are a friendly, learning focussed group of people. Be prepared to be involved in continuous improvement of our practice and ways of working!
This is a hybrid role with remote working and some onsite presence in our central Leeds or Bradford offices.

ABOUT US

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

ABOUT THE ROLE

As Content Designer, you’ll be part of our thriving Content Design Team. Our purpose is to ensure that every single item of content is operating to our high standards and meeting customer needs.
We’re at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. We’re looking for people who want to be more than a cog in a machine, developing best practise as well as delivering change.
You’ll work in a squad with various other roles depending on the project e.g. Product Owners, User Experience Designers, Business Analysts, and User Researchers.

The successful candidate must have a proven track record working in a similar Content Design role. You’ll have -

• Demonstrated expertise and a proven track record in Content Design
• Collaborated within a multi-disciplinary team, including Product Owners, Designers, Business Analysts and Developers
• Crafted and refined user-centred content and journeys, achieving efficiency and high-quality standards
• Employed analytics, user feedback, and research to discern user needs, chart user journeys, and shape content strategy
• Possess strong interpersonal skills, excelling in collaboration, influence, and championing positive customer experiences
• Skill in managing personal workload and proactively contributing to team efforts
• Experience of building Digital Assistance into journeys is desirable but not essentia