ABOUT MASTERCONTROL:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

We are seeking a highly skilled Content Developer, or Technical Writer, to join MasterControl’s Integrated Education team in the Customer Experience organization. This role is pivotal in facilitating documentation workflows by connecting our content authoring systems through APIs, creating sophisticated technical documentation for developers and highly technical audiences, and managing product releases for content teams. The ideal candidate will blend exceptional writing abilities with deep technical knowledge and API integration expertise. This position is fully remote.

TECHNICAL SKILLS AND KNOWLEDGE

• REST APIs, SOAP, and related web service technologies
• Experience with API documentation tools and frameworks
• Knowledge of programming languages (JavaScript, Python, etc.)
• Documentation-as-code approaches and version control (e.g., Git)
• Content management systems and documentation platforms
• AI applications in content workflows (automation and translation tools)
• Experience with translation management tools
• Software development methodologies and engineering practices
• Understanding of content design thinking
• Understand the impact of education in software adoption
• Experience with: Skilljar, ServiceNow, Pendo, Jira/Atlassian suite
• Structured authoring and content reuse strategies
• Background in developing templates and automation scripts

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Technical Writing, Computer Science, or related field (or equivalent experience)
• 3+ years experience writing technical documentation for developer audiences
• Previous work in SaaS or enterprise software documentation preferred
• Excellent communication skills with ability to explain complex technical concepts clearly
• Detail-oriented with strong problem-solving abilities
• Self-motivated with ability to work independently

• Documentation and content development
• Partner with product and engineering teams to translate complex technical concepts into accessible documentation (e.g., help files, academy courses, release notes)
• Create clear, accurate, and comprehensive technical documentation targeted to developers and technical users
• Develop and maintain API reference materials, integration guides, and developer-focused content
• Understand product release documentation and cadences, and support content teams to ensure timely delivery