Content Feedback Associate at Data Axle - Inboxable

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication Skills, Customer Service, Technical Communication

Industry

Software Development

Description

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service, and innovation drives customer acquisition, retention, and product enhancement. This position is responsible for managing internal and external inquiries, or assigned research projects, which require making changes to the databases, where applicable. In addition, answering customer service and escalation calls. Essential Job Functions: 1. Review and validate database changes regarding company information as per customer request, that come through mail, email, faxes and phone calls. 2. Verify change requests and enter changes into the database as appropriate. 3. Keep record of original requests and replies. 4. Compare database content to quality reports and correct business records. 5. Professionally respond to all questions and escalation's calls. Qualifications Knowledge, Skill, and Abilities: 1. Ability to pay close attention to detail and prioritize daily tasks. Good organizational skills. 2. Ability to type efficiently and accurately. 3. Knowledge of data entry practices and procedures. 4. Skilled in operating a personal computer and related software such as Microsoft Word, Excel and Outlook. 5. Ability to professionally communicate with co-workers, management, and customers in a courteous manner. 6. Ability to communicate technical information to a nontechnical audience. 7. Strong sense of customer service; ability to professionally respond to escalation calls. Education, Experience, and Certification: 1. High school diploma or equivalent preferred. 2. 1 year of data entry or related work experience preferred. 3. Previous telephone or customer service experience preferred. If you are a resident of the state of California, Colorado, Connecticut, Illinois, Maryland, New York, or Washington, please contact us [https://forms.office.com/Pages/ResponsePage.aspx?id=gJ09hFHWZkOM6Hp0J3IzK1U6gd0HCrFEm6yQwyKXQNFURTA2STZOUEpKRk0wMVpJNVcxRk1IUjlZOC4u&wdLOR=cE7BA9FED-1F86-46C9-B968-AAD442E67C98] or email us at applicant@data-axle.com [applicant@data-axle.com] to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in. Data Axle is a leading provider of data and data-driven marketing solutions. Data Axle provides data, technology and services that help marketers acquire new customers and maximize the value of existing relationships. The company's data and marketing solutions help clients of all sizes, from local SMBs to FORTUNE 100™ enterprises, increase sales and customer loyalty. Data Axle provides both digital and traditional marketing channel expertise that is enhanced by access to our proprietary data on 280 million individuals and 24 million businesses. For more information, visit www.data-axle.com [https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.data-axle.com%2F&data=04%7C01%7Calexis.tetrault%40data-axle.com%7C5fb0fe517e1f48ae6ae608d9efe5e8e8%7C843d9d80d65143668ce87a742772332b%7C0%7C0%7C637804593003059352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=3NO2Qmjik5hx53AAsE2R15Zpu2PvYrWB4jPfNMt6i08%3D&reserved=0]. At Data Axle, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally. We hire dynamic individuals in variety of fields such as information technology, account management and client services, sales, marketing, administration and human resources. Affirmative Action/EEO Policy At Data Axle, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or Veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals. #LI-DNI

Responsibilities

The Content Feedback Associate is responsible for managing internal and external inquiries and research projects that require database changes. This includes validating and entering change requests, maintaining records, and responding to customer service inquiries.