COMPANY PROFILE:

Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!

POSITION OVERVIEW:

LawDepot is currently expanding and looking to recruit a Content Implementation Specialist in Edmonton, Alberta. In this role, you will be responsible for creating, planning, and implementing content and design experiments focused on optimizing UX in the checkout area of our website. This is a full-time permanent position, working 37.5 hours per week with opportunities for a hybrid office work schedule.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Post-secondary education in Business, Marketing, Communications, Consumer Psychology, or other relevant fields
• Experience with conversion focused copywriting
• Understanding of consumer psychology, online marketing, and conversion optimization
• Excellent written and verbal communication skills
• Strong editing skills to ensure clarity, consistency, and readability of material
• Proficient in CSS, with the ability to iterate on visual experiments, design responsive layouts and apply creative styling techniques
• Ability to convey complicated information in a succinct way and adjust writing style based on audience
• Strong research and analytical skills
• Ability to identify opportunities and suggest new ideas
• Self-driven, with the ability to work collaboratively with cross-functional teams
• Ability to learn new tools quickly (ex. content management systems)
• Organizational skills to manage multiple projects and meet deadlines
• High attention to detail and a commitment to delivering quality work
• Familiarity with front-end tools and technologies such as HTML, JavaScript, and Figma would be an asset
• Technical or UX writing experience would be an asset
• Knowledge of conversion rate optimization (CRO) best practices and content optimization strategies would be an asset

• Create checkout pages for a large-scale eCommerce website, focused on conversion rate optimization (CRO) and increasing customer lifetime revenue value
• Craft persuasive, engaging, concise, and user-friendly content that guides users through the checkout journey
• Write, edit, and organize the presentation of page elements to enhance checkout page performance
• Update pricing and subscription option information to communicate product value propositions
• Implement copy and design changes using our internal content management system (CMS), ensuring high attention to detail and accuracy when publishing
• Conduct in-depth research on checkout presentation best practices, competitor strategies, pricing, and user behavior to uncover opportunities
• Utilize A/B testing to experiment with presentation changes and optimize the checkout experience
• Collaborate with the checkout lead, analysts, UX designers, product owners, and specialists to cohesively plan and prioritize projects
• Analyze the performance of checkout pages through experiment analysis, usage analysis, and customer segmentation
• Identify areas of opportunity and provide actionable recommendations that drive strategic enhancements
• Regularly communicate the progress of checkout initiatives, providing detailed updates and next steps
• Create production-ready assets for Checkout experiments, including both self-initiated and team-driven projects
• Coordinate with IS teams to ensure accurate implementation for pages not supported by our CMS