Content Manager (Ground Transport Services) - South Bank, QLD at Flight Centre

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Management, Rate Execution, Supplier Management, Data Management, Reporting Tools, Analysis, GDS, OBT Platforms, Workflow Coordination, Product Maintenance, Stakeholder Support, Account Management, Performance Monitoring, Project Coordination, Data Analysis, System Enhancement

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/4f344c52-ea8d-4ee3-88e3-c85c3f01427d.png] About the Opportunity The Corporate Land Content Manager oversees the delivery and maintenance of Flight Centre Travel Group’s global Ground Transport content, car and transfer rates, and supplier product execution across regions. You will be responsible for ensuring accuracy and consistency across GDS and OBT platforms, supporting system enhancements, and coordinating operational activities linked to supplier engagement and product development. You will also provide ongoing account management for a select group of Ground Transportation suppliers, focusing on day‑to‑day relationship management, performance oversight, and operational coordination rather than active commercial negotiation. What you will be doing: Product and Rate Execution * Coordinate and validate preferred partner rates for all regions and suppliers, including SmartDrive programs * Package rates into clear product summaries for regions and brands, outlining value, inclusions, and key benefits * Monitor availability and accuracy in GDS and identify any issues, including commercial vehicle availability * Support preferred partner rate shopping processes and analysis * Lead clean-up and maintenance of supplier product information, including removal of legacy information Content and System Execution (GDS and OBT) * Track and document progress across global GDS initiatives, activities, and workstreams, including how supplier nuances influence each stage. Use the established hotel capabilities as the benchmark for what Car and Transfer should achieve * Map and document booking flows from the GDS to each OBT, noting supplier ranking and preference settings, and outline the expected outcomes for each platform * Coordinate with system partners, including Groundspan and internal teams, to complete clean-up activities and maintain content accuracy and integrity * Support ongoing maintenance of content and ensure quality standards are met Supplier and Internal Stakeholder Support * Prepare data and materials for supplier review meetings * Maintain detailed action logs and support follow-up with suppliers and internal teams * Prepare brand-specific materials for internal business units * Maintain global supplier and product libraries used by commercial, operational, and distribution teams Account Management * Manage day-to-day communication and follow-up with a small portfolio of Ground Transport suppliers * Monitor supplier performance and content, raise issues when needed, and support overall growth * Maintain accurate supplier profiles, contacts, and documentation * Coordinate preparation for supplier meetings, brand engagement, and sponsorship activities * Support the monthly accrual and distribution process Reporting and Analytics Support * Provide and support required data to analytics teams for the Global Power BI Dashboard * Coordinate sponsorship fund reporting, invoicing and provide updates to suppliers and brands * Update information for global snapshots, road maps, and playbooks Project Coordination * Gather requirements and maintain documentation for ongoing initiatives * Support testing and deployment of enhancements in GDS and OBT environments * Prepare materials for senior leader updates and global communications * Work closely with technology teams and regional partners to deliver project outcomes * Support global enablement initiatives, including the Ground Transport Guide What you will need: Required * Experience in coordinating operational workflows across multiple regions or suppliers * Experience with data management, reporting tools, and analysis. * Experience managing content or commercial information within complex technology environments * Strong organisational skills and ability to manage multiple workstreams Preferred * Experience with GDS (Sabre or Amadeus) and OBT platforms * Experience in supplier relationship support or commercial operations What you will enjoy: 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration (Bangkok in 2026!)   🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position. [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/cb247658-6bd5-4ac5-9ff8-10fdc742e1e3.png] #LI-CM1#LI-Onsite Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Responsibilities

The Corporate Land Content Manager is responsible for overseeing the delivery and maintenance of global Ground Transport content, including car and transfer rates, ensuring accuracy across GDS and OBT platforms. This role involves coordinating operational activities, managing supplier product execution, and providing day-to-day account management for a select group of suppliers.