ABOUT EDGETIER

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!

ABOUT THE ROLE

EdgeTier is currently looking for a B2B Content Marketing Executive who knows how to connect with real pain points and transform them into content that converts into qualified leads.
This hands-on role will be perfect for someone who’s as comfortable writing a landing page as they are at crafting a customer story or shaping messaging for a product release. The successful candidate in this role will work closely with the wider marketing team, the product team, and the sales team to create sharp, strategic content that drives qualified leads and helps prospects quickly “get” the value of EdgeTier.
This role will operate on a hybrid basis and be based out of our Dublin office.

WHAT YOU’LL BE DOING

As our new Content Marketing Executive, you’ll be the engine behind our content. This means you’ll help drive demand by telling our story and supporting product launches through clear, purposeful copy. No two days in a start up are ever the same but some of your more typical responsibilities will include:

• Website & SEO content - Create and optimise landing pages, product pages, and solution content that ranks and resonates.
• Blog & thought leadership - Write and own our blog cadence with relevant, insight-led content for our ICP (contact centre & CX leaders).
• Product releases & updates - Partner with product to translate feature releases into simple, valuable content (blog posts, social posts, landing pages, etc.)
• Customer stories - Manage the full case study process from interview to publication - pulling out the value that will land with future prospects
• Long-form assets - Create whitepapers, guides, and reports that support campaign and lead generation efforts.

BE ACCOUNTABLE

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.