EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client’s different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Fluent, verbal and written in German (C1);
• Fluent, verbal and written in English (B2);
• At least 6 months of relevant experience in related fields;
• Strong customer service oriented skills;
• Tolerance for repetitive work in a fast-paced, high production work environment;
• Ability to work as a team member, as well as independently;
• Ability to multitask, possess critical reasoning skills and communicate effectively;
• Fast learner, diligent worker.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

As a Customer Service Representative, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate contents from the end customer and copyright;
• You’ll take an active role in reviewing user behaviours as well as ensuring the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate contents from the end customer and copyright;
• You’ll take an active role in reviewing user behaviours as well as ensuring the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Relocation Package
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe