We seek a skilled and self-motivated Content Moderation Manager from Canada You will lead the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal
obligations, and safety commitments. This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.

ABOUT US:

GoCreator Group is a thriving company in the e-commerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe.
Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.

Requirements

• 3–5 years of experience in content moderation, online safety, or related operational management.
• Proven leadership experience with team management responsibilities.
• Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
• Ability to make quick, fair, and balanced decisions under pressure.
• Excellent communication and coaching skills.
• Emotional resilience and demonstrated ability to support teams handling sensitive content.
• Familiarity with moderation tooling, workflows, and escalation frameworks

• Lead and run day-to-day operations of a global 24/7 content moderation team.
• Oversee enforcement of platform policies across text, images, video, and audio content.
• Monitor and report on team performance against SLAs, accuracy, and quality metrics.
• Conduct regular audits to ensure consistency, accuracy, and policy alignment.
• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.
• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.
• Set performance goals, conduct evaluations, and provide coaching to support career development.
• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.
• Report weekly on department status, including quality metrics, flagged content, and escalations.
• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.
• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Requirements

• 3–5 years of experience in content moderation, online safety, or related operational management.
• Proven leadership experience with team management responsibilities.
• Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
• Ability to make quick, fair, and balanced decisions under pressure.
• Excellent communication and coaching skills.
• Emotional resilience and demonstrated ability to support teams handling sensitive content.
• Familiarity with moderation tooling, workflows, and escalation frameworks.

We offer:

• Collaborative, transparent, and success-driven culture.
• Annual bonus plans and benefits package.
• Great Employee Benefits/Insurance plan starting on your first day.
• Gym/fitness allowance.
• Work From Home allowance.
• Education allowance to keep your skills and learning current.
• Your choice of access to Udemy, Laracast or LinkedIn Learning.
• Birthday Holiday.
• … and much more!

We might invite candidates for interviews during the application period, so the sooner you apply the better!
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