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Content Moderator - Dutch - Lisbon at JUJUR

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch, English, Content Moderation, E-commerce, Policy Compliance, Quality Benchmarks, Communication, Judgment, Customer Service, Empathy

Industry

Business Consulting and Services

Description

Position: Content Moderator Location: Lisbon, Portugal Employment type: Full-time (6 month contract) DUTIES AND RESPONSIBILITIES: Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards Reviewed content in line with established service level agreements (SLAs) and quality benchmarks Ensured uploaded content complied with platform policies, legal standards, and safety guidelines Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency Identified and escalated issues through proper internal channels, adhering to company protocols REQUIREMENTS: Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level) Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight Solid understanding of e-commerce platforms and industry practices Able to manage high workloads and maintain performance during peak promotional periods Strong customer service skills with empathy, effective communication, and balanced decision-making BENEFITS: Working schedule: Monday - Sunday, 24/7 rotating shifts Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more

Responsibilities

The main duties involve maintaining knowledge of e-commerce standards and reviewing content to ensure it complies with platform policies, legal guidelines, and service level agreements. Responsibilities also include adapting to policy updates and escalating identified issues through proper internal channels.