Content Moderator at Enshored Inc. (External)

Pasig, Rizal, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Moderation, Trust & Safety, Policy Enforcement, Cultural Sensitivity, Attention To Detail, Decision Making, Critical Thinking, Problem Solving, Documentation, Judgment, Communication, Adaptability, Accountability, Internet Research, Data Validation, User Generated Content

Industry

Outsourcing and Offshoring Consulting

Description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people: Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger. Curiosity. We want to know you, what makes you tick and what it will take to help you grow. Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed. Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around. Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt. Integrity. Integrity is standing up for what we believe is right and living by our highest values. Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve. Don’t just take our word for it; experience the growth yourself! If you don’t know where to start, check us out at www.enshored.com. Job Overview As a Content Moderator for this platform, you will review and manage user-generated content, including user profiles and behaviors, image uploads, and 3d assets (such as virtual avatars and worlds) ensuring full alignment with community guidelines and trust and safety standards. You will be part of a high-context, fast-paced moderation environment that supports the platform’s growth and fosters a safe, inclusive, and well-governed virtual community. Moderators are expected to apply consistent, policy-based decision-making and bring sharp judgment, cultural sensitivity, and attention to detail to every review. Key Responsibilities Review, flag, and take appropriate action on user-generated content according to the social media platform’s moderation policies. Monitor user profiles and behaviors, image uploads, and 3d assets (such as virtual avatars and worlds) to ensure compliance with evolving platform guidelines. Log decisions accurately and completely, maintaining documentation for audit and training purposes. Use sound, independent judgment to evaluate nuanced or edge-case violations.Identify patterns or risks in user behavior and report issues that may impact platform safety. Stay up to date on moderation trends, product updates, and community expectations. Participate in regular training sessions and calibration reviews to ensure consistency across the team. Collaborate with leads, QAs, and peers to maintain a high-quality, high-integrity moderation program. Contribute feedback for continuous improvement in moderation processes, tools, and policy coverage. Maintain availability for rotating shift schedules within a 7-day coverage model aligned to US Eastern hours. Perform other duties as assigned. Required Qualifications Education: At least college level or equivalent Experience: 0-3 years of experience in a content moderation, trust & safety, or related support role. Skills: Cultural awareness and empathy when working with a diverse global user base. Languages: Above average fluency in English Strong written and verbal English communication skills Preferred Qualifications Education: Bachelor's/College degree Experience: Content Moderation experience is a plus Core Competencies Demonstrated ability to make consistent decisions in a high-volume, fast-moving environment. Strong critical thinking and problem-solving skills. Sharp attention to detail and high accuracy in logging and documentation. Ability to balance speed and quality under time-sensitive conditions. Comfort working with abstract, culturally nuanced, or sensitive content. Flexibility to adapt to shifting workflows and evolving policies. High level of professionalism, integrity, and accountability. Familiarity with internet research, data validation, and user-generated content dynamics. Working Conditions Work Hours: Willing to be assigned to night shift, amenable to shifting schedules Work Setup: Onsite About Enshored Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place. At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Responsibilities

The Content Moderator will review and manage user-generated content, including profiles, images, and 3D assets, ensuring strict alignment with community guidelines and trust and safety standards. Key duties involve applying consistent, policy-based decisions, monitoring compliance, logging actions accurately, and identifying potential platform safety risks.