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Content Moderator - French / Italian / Dutch speaker at coverletter.tech

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Attention To Detail, Content Moderation, Fluency In English, Fluency In French, Fluency In Italian, Fluency In Dutch, Effective Probing Skills, Analyzing Skills, Understanding Skills, Customer Centric Approach, Flexible Schedule, Excellent Customer Service, Quality Standards, Trend Recognition

Industry

Human Resources Services

Description

Are you at the beginning of your professional journey and looking to build a career in the digital world? We are currently seeking motivated, detail-oriented individuals with 0–2 years of experience in customer support. Office Location: Bucharest, Pipera, Sector 2 Work location: full time on site Work schedule: full coverage over 24 h / 7 days a week; 4 shifts Collaboration Type: Individual Labor Contract Please note that only candidates based in Romania will be taken into consideration. Tasks Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Requirements Minimum qualifications Any Graduate (PG an added advantage) Freshers are eligible Fluent in Read/Write in English & second language (French, Italian or Dutch) Preferred qualifications Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach Must be able to work on a flexible schedule (including weekend shift work) Benefits Attractive salary. Stable job offers - employment contract. Work in a multicultural environment; Various trainings (initiating, soft skills). Possibility of development; Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Responsibilities

The role involves reviewing content and providing resolutions based on guidelines to maintain quality standards. Additionally, the moderator will recognize trends and provide insights to improve user support.