Job no: 494646
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Administrative/Professional
Job Title: Content Operations & Community Manager
Reporting Relationship: Director
Unit: Wesley Seminary
Department: Wesley Seminary
Campus Location: Wesley Seminary, Marion, IN
Summary of Position: We’re looking for a detail-oriented, organized, and mission-aligned Content Operations & Community Manager to help bring our growing community ecosystem to life. This tactical role supports the planning, production, and delivery of educational and ministry resources on our digital platform, Lantern. From scheduling new content to coordinating contractors and supporting instructors, you’ll be a core part of the engine that keeps our content projects on track, on budget, and aligned with our mission to equip ministry leaders across personal, professional, and spiritual dimensions. This role involves coordination with projects across all 21CC initiatives.

EDUCATION

• Associate or Bachelors in a related area, e.g., business, marketing

EXPERIENCE

• Three to four (3-4) years’ experience in content production, program coordination, publishing, or project support (educational or ministry context a plus)
• Strong organizational and time-management skills; able to manage multiple moving pieces
• Comfortable using project management tools (e.g., Monday.com, OneDrive, Airtable, Forms, Google Workspace, etc.)

REQUIRED SKILLS

• Clear communicator and collaborator; able to follow up with both creative and administrative professionals and professional executive presence
• Familiarity with online learning platforms, community platforms, or LMS tools is a plus
• Aligned with the mission and values of a faith-based, ministry-oriented organization

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

• Content Coordination & Delivery
• Maintain and manage the editorial calendar for platform content (including articles, micro-courses, videos, podcasts)
• Organize and track content production timelines and deliverables
• Coordinate internal review, formatting, and publishing workflowsEnsure all content is developed and delivered within defined budgets
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• Contributor & Contractor Support

• Onboard, coordinate and commission content contributors, videographers, writers, and assessors
• Track contracts, assignments and payments in collaboration with Program DirectorSupport instructors and assessors by ensuring they have what they need to create, grade and provide feedback effectively within the platform
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• Platform & Publishing Support

• Upload and format content within the platform according to guidelines
• Assist with quality control checks and ensure all materials meet accessibility and formatting standardsTrack and maintain content documentation, versioning, and storage
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• Content Planning & Strategic Input

• Contribute to content projections, capacity needs, and resource planning to support leadership in budgeting and strategic initiatives
• Advocate for resourcing needs tied to high-priority content initiatives
• Maintain clear documentation of content workflows, contributor rosters, and status updates for internal planning
• Collaboration & Rollout Support
• Partner with marketing and events coordinator for rollout, promotion and pricing strategies for major content launches
• Support adoption of new learning tracks, content hubs or credential programs through collaboration with internal teamsPartner with faculty and champions to identify non-academic track content opportunities as a complement to academic content creation or availability
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• Platform Communications & Engagement

• Manage weekly content announcements, platform messages and newsletter updates to keep the community informed and engagedSurface member feedback related to content accessibility, format and interest areas
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• Metrics & Feedback

• Track and report on content performance and engagement (views, completion rates, feedback, revenue) to guide improvements
• Create a regular feedback loop with users and contributors to evaluate quality and relevanceAssist with occasional user sessions, working sessions or polls to gather insight on future content needs
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• Community Network Engagement

• Foster meaningful conversation and participation across the platform by posting prompts, highlights and event updates
• Welcome new members, help orient them to key features while ensuring they experience a smooth first impression
• Monitor communication discussions to elevate insights, identify opportunities for engagement, and flag needs or gaps
• Coordinate platform-wide messaging, including newsletters, content announcements or follow-up to events
• Provide light support for members navigating the platform or accessing contentPartner with faculty, champions and internal teams to create an environment of safety, encouragement and connection
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• Operational Assistance

• Help identify process improvements for smoother content production and delivery
• Provide how-to guides for engaging with the platform
• Establish operational flows to onboard, streamline and track content creation, formatting, delivery and promotion
• Serve as 3rd party liaison between Mighty Networks and the Seminary, applying platform updates as needed
  Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.