Job Title:
Content Operations Manager
Job Description
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As the Digital Experience Operations Manager, you will help nurture and lead a team composed of copywriters, CMS authors, analysts, and campaign managers at a large Dubai-based client. This team is central in driving insights, understanding, and sharing a customer’s experience across digital channels.
Your primary responsibility will be to ensure the team’s growth, and performance, while deepening our client relationship and effect to the business. You will serve a crucial function ensuring delivery excellence that aligns with the goals and vision of the organization.

QUALIFICATIONS:

• Bachelor’s degree and/or 5+ years’ experience in marketing, communications or journalism.
• Familiarity with UAE work culture is required.
• 5+ years in a leadership / management role & client management, with a background of 3+ years of experience in copywriting, content production or news desk;
• Proven track record of managing and developing large high-performing teams;
• Exceptional written and verbal communication skills including creating PowerPoint slides for client report-outs.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in content management systems, project management tools, and collaboration platforms.
• Creative mindset with the ability to think strategically and deliver on business objectives.
• A passion for fostering talent, nurturing growth, and cultivating a positive team culture.
• English C1 speaking and writing is required; Arabic speaking skills is considered a plus.