DESCRIPTION

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale?
We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.

The ideal candidate is:

• Someone with a critical, yet empathetic mindset who can make high judgement decisions.
• Independent and embraces ownership and accountability.
• A customer obsessed problem solver who can effectively prioritize work.

Key job responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high judgement decisions on compliance actions.
• Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
• Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
• Document comprehensive content investigations reports.
• Help drive critical decisions by analyzing metrics and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practice.

BASIC QUALIFICATIONS

• Bachelor’s degree or 4+ years of equivalent professional experience
• 2+ years working in relevant industries such as Trust & Safety, law, risk management, investigations, project or program management
• Proven ability to exercise judgment when policies are not well defined
• High level of integrity and discretion to handle confidential information
• Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing
• Demonstrated in-depth experience with MS Office
• Ability to work with sensitive and graphic content

PREFERRED QUALIFICATIONS

• Experience using QuickSight or other analytics tools
• Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
• Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events
• Strong writing skills, with demonstrated ability to clearly articulate complex information in policy documents, risk assessments, or technical reports
• Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
• Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
• Demonstrated ability to function effectively in a dynamic, fast-paced environment
• A love of movies and tv!
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $91,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site

• Conduct manual reviews of global content policy compliance operations.
• Make high judgement decisions on compliance actions.
• Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
• Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
• Document comprehensive content investigations reports.
• Help drive critical decisions by analyzing metrics and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practice