QUALIFICATIONS

Education: Bachelor’s degree in liberal arts, Communication, English or a related discipline, or equivalent experience

Required Experience:

• 1+ years customer service experience
• Experience with Microsoft Office software
• 1+ years previous journal editorial experience

Preferred Experience:

• Experience as an administrator with a web-based, peer-review and tracking system (preferably Editorial Manager)
• Understanding of Web-based software solutions and HTML
• Experience with the creation and editing of audio/visual digital media
• Project-management experience, organizational skills, and follow-up skills.
• Above-average writing and communication skills

TRAVEL: 1-2 times a year

LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

• Coordinates peer-review process for manuscripts from submission through final disposition.
• Coordinates and troubleshoots initial author submissions, ensures author submissions are complete and include all required ancillary materials, including copyright transfers, permissions, figure files, etc. Provides timely follow up on any missing materials.
• Coordinates timely submission of solicited content from authors.
• Tracks submissions through review process to established turnaround times, follow up and escalate delays.
• Works with, and monitors outside vendors for editorial processing of manuscripts, and production workflow.
• Provides support to production team to ensure issue deadlines are met, including providing escalation support for missing materials or author/editor delays
• Works with publisher and production team to update editorial content of journal websites
• Administers Editorial Manager submission and review system.
• Supports authors, editors, and reviewers with use of the Editorial Manager system
• Assists publisher/ and editors with preparation of annual/semi-annual editorial reports
• Assists in the ongoing development, documentation, and execution of policies and procedures for the Editorial Solutions group to ensure the highest level of quality possible in providing editorial process support to LWW’s publishing customers (society and proprietary)