Content Quality, Project Manager (QC) at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Quality, Project Management, E-commerce, Data Analysis, Stakeholder Management, Content Operations, Quick Commerce, Product Content, Performance Tracking, Reporting, Automation, AI-generated Content, Quality Assurance, Collaboration, Strategic Thinking, Problem Solving

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia into one organization, to better unlock synergies and accelerate growth. Job Description We are looking for enthusiastic problem solvers to join us in scaling our platform, digitalising businesses in Asia, uplifting rider livelihoods, and building a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. As the Content Quality, Project Manager (Quick Commerce/QC), you will be responsible for driving best-in-class product content across the quick commerce ecosystem to improve customer discovery, conversion, and trust. Responsibilities: 1. Owning and continuously improving the following content quality pillars at scale (key examples, but not limited to): Photo Coverage – Ensuring optimal photo availability across SKUs, categories, and priority vendors Photo Quality – Defining and enforcing quality standards (composition, clarity, compliance) Description Coverage – Driving completeness of product descriptions Description Quality – Ensuring accuracy, relevance, consistency, and customer-friendly tone 2. Content Quality Strategy & Frameworks Defining content quality standards, guidelines, and scoring frameworks for quick commerce Aligning global strategy with local market needs and constraints Translating business goals (conversion, discoverability, trust) into measurable content KPIs Prioritising focus areas based on performance data, customer behavior, and category insights Building scalable SOPs and playbooks for local teams, vendors, and BPO partners 3. Product Content Ideation & Support Acting as a content subject-matter expert in product ideation and roadmap discussions to improve content quality performance Partnering closely with Product & Analytics to design and run content experiments (A/B tests, pilots, pre-post tests) to validate impact on CVR, CTR and other relevant metrics Supporting rollout and adoption of new processes and standards Turning insights into repeatable, scalable improvements across markets 4. Performance Tracking & Reporting Partnering with Analytics to build dashboards and reporting frameworks to track Content Quality Monitoring trends, risks, and improvement opportunities Regularly communicating progress, insights, and recommendations to leadership Qualifications Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field. Around 5-8 years of experience in Content Operations, Content Quality, E-commerce, or Marketplace environments Strong understanding of product content, listings, and discovery funnels Proven experience working with data, KPIs, and experimentation frameworks Experience collaborating with Product and Tech teams Comfortable operating in fast-paced, high-scale environments (quick commerce a strong plus) Experience with quick commerce, grocery, or high-SKU marketplaces Exposure to automation, AI-generated content, or quality assurance tooling Strong stakeholder management and communication skills Ability to balance detail-oriented execution with strategic thinking Additional Information What we offer: A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities! foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017. In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 17 markets in both regions.

Responsibilities

The Project Manager will drive best-in-class product content across the quick commerce ecosystem, focusing on improving customer discovery, conversion, and trust. Responsibilities include owning content quality pillars, defining strategies, and tracking performance metrics.