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Content Specialist, Service Operations at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Maintenance, SalesForce, HelpJuice, Knowledge Base Management, SOP Implementation, Translation Coordination, English Communication, Attention To Detail

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Assist with the maintenance of accurate articles: -Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare -Self-starter and able to work independently with minimal supervision -Able to work on multiple projects while delivering within deadlines Support articles updates in line with latest SOP releases: -Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly -Ensure that SOP updates are accurate and uploaded in a timely manner Liaising with local teams for translations: -Monitor content translations, and ensure completion within strict deadlines Assist Manager with other tasks on an ad hoc basis: -Support Manager with ongoing projects on an ad hoc basis Qualifications Good English communication skills Familiarity with CS SOPs Meticulous and high attention to detail

Responsibilities

Maintain accurate articles and macros across platforms like SalesForce and HelpJuice. Update content in alignment with the latest SOP releases and coordinate translations with local teams.