Content Strategist-Remote-6065 at itD Tech

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Content Strategy, CMS Publishing, Cross-functional Collaboration, Help Center Content, Content Creation, Content Editing, Product Launches, Voice and Quality Standards, HTML Formatting, User Experience Optimization, Deadline Management, Stakeholder Communication, Technical Writing, Customer Support Documentation

Industry

IT Services and IT Consulting

Description

Content Strategist itD is seeking a Content Strategist to lead and execute content updates across Meta’s Help Centers, including the Facebook, Instagram, and Business Help Centers. This role is critical in ensuring accurate, clear, and user-friendly documentation for new and existing product features—often supporting brand-new, market-launch initiatives. The ideal candidate will bring deep experience in digital content strategy, CMS publishing, and cross-functional collaboration, with a proven track record of delivering high-quality, public-facing help content that supports seamless product launches and improves user understanding. Location: Fully Remote (West Coast preferred; Central time zone acceptable) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Create, edit, and publish Help Center content in clear, jargon-free language aligned with Meta’s voice and quality standards. Execute content strategy to support new product launches and feature updates, ensuring readiness by go-live dates. Collaborate with cross-functional stakeholders (marketing, technical, product, legal) to gather information and secure approvals. Manage content updates within a CMS, including structuring articles and applying basic HTML formatting. Optimize and refine content to improve clarity, user experience, and helpfulness ratings. Meet tight publishing deadlines with exceptional attention to detail and accuracy. Provide regular progress updates to stakeholders and proactively resolve content gaps or ambiguities. Internal Responsibilities Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material (blogs, media material). Build out material to contribute to the Digital Transformation practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportunities. Required Qualifications and Skills 3+ years of digital content writing and content management experience. Experience executing content strategy for product or feature updates. Hands-on experience using a Content Management System (CMS) to publish content. Working knowledge of HTML for content formatting and publishing. Experience collaborating with cross-functional stakeholders to produce public-facing content. Proven ability to meet publishing deadlines in fast-paced environments. Preferred Qualifications and Skills Experience writing technical or educational guides for consumers or businesses. Experience supporting Help Center or customer support documentation. Experience working within a global technology company or digital-first industry. Familiarity with marketing or communications industries. Experience creating content for global audiences. Education Bachelor’s degree in Communications, English, Marketing, Journalism, or a related field required, or equivalent work experience Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Responsibilities

The Content Strategist will be responsible for leading and executing content updates across Meta’s Help Centers, including creating, editing, and publishing clear, jargon-free documentation for new and existing product features. This role requires executing content strategy to support product launches, collaborating with various stakeholders, and managing content updates within a CMS.