SUMMARY

Job Reference: 256789BR
Nottingham Support Office
Fixed Term
37.5 Hours

ABOUT THE ROLE

The Digital Services Team are responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the colleague & customer experience.We have a new role available for a fixed term to lead our Content Systems Support Team within the Digital Services Business Team. You will shape how the team conduct daily operations and support the expectations below while leading on the CMS & content governance elements of our digital transformation for our operations team.

KEY RESPONSIBILITIES

• Team development and leadership: Develop a small team of subject matter experts who act as the go-to contacts for all our content management systems – both legacy and new. This team provides expert guidance, troubleshooting and training for colleagues, helping ensure consistent and effective use of our digital tools.
• First-Line System Support: Act as the first point of contact for application issues, diagnosing process or system-related challenges and identifying potential technical incidents. Escalate and collaborate with the Digital Implementation team on more complex issues as needed.
• CMS Lead for Digital Transformation: Take a leading role in our Digital Transformation project as we evolve our systems and ways of working. You’ll partner with colleagues across Product, Design, Transformation, and IT teams to shape and implement new content management tools and operating platforms. This will be a major focus area and includes attending project and governance meetings, co-developing & delivering training content, and advising on decisions that impact content workflows.
• Data Governance & Access Management: Design and oversee a data governance and access framework for the Digital Services team. Collaborate with data stewards and owners to ensure the framework is well-structured, effectively maintained, and regularly reviewed.
• Continuous Improvement: Actively promote a culture of continuous improvement in our team, through great coaching conversations & via the systems and processes. Identify opportunities to develop others and through the tools - streamline how we work, aligned with the our ambitions and wider digital strategy.
• Shape the Content Strategy: In collaboration with stakeholders across Product, Marketing, Operations, Design, and Transformation, define the current and future content strategy – including how we store, display, and manage content with all the available tools. Develop a clear implementation plan and roadmap focused on delivering a best-in-class colleague and customer experience, always looking for ways to add value.