BIMM is booming, so we’re looking for a Content Designer to join our team!

WHO WE ARE

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

REQUIREMENTS

• 3+ years of content writing and documentation experience — preferably within a digital agency working on content management for a large luxury brand
• Proactive with the ability to work with minimal supervision while maintaining focus and productivity
• Strong computer and software skills (including Microsoft suite of Products, and JIRA)
• A detail-oriented nature, and the ability to see the big picture while paying attention to the smallest details
• The ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment
• An energetic approach to multi-task and process information quickly while managing risk
• A calm and patient demeanor under pressure
• Highly developed organizational, communication, time management and negotiation skills

• Efficiently create production-ready copy decks, with occasional variations for alternative or localized content
• Create content for interface language, educational materials, naming, and information architecture (navigation, nomenclature, terminology, taxonomies)
• Collaborate with Research, UX, UI, Content, Product and Technology teams to enrich the user experience and champion brand identity.
• Comfortable presenting work and rationale to clients, stakeholders, and internal team members
• Competent writer and editor who can also help test and improve content strategy—making user experiences meaningful and useful
• Develop clear and consistent how-to manuals, assembly instructions and documentation for projects and platforms on an as needed basis
• A stickler for details who can follow and maintain established content guidelines around: voice and tone; grammar and mechanics; accessible and inclusive language
• Working closely with designers and comfortable working with any applicable industry-leading tools such as Figma
• Provide training for new team members and key client stakeholders when necessary
• Revise and maintain content documents as new issues/processes arise