Provide administrative support to the Bladder and Bowel (Continence) Service.
M anage telephone calls on an individual basis with service users and d eal sensitively and appropriately and take relevant action depending on the nature of the call.
To input patients order details onto the continence service product databases and observe confidentiality in accordance with GDPR.
To act as a link between staff, service users and other service users by receiving and giving informed and accurate information, whilst maintaining patient confidentiality.
Provide general and product related advice and information to service users , carers and clinical staff over the telephone.
Arrange clinic appointments as appropriate .
Demonstrate empathy and understanding of the patient and carers emotional needs.
To maintain adequate supplies and equipment for the department, checking stock deliveries against delivery notes, reporting discrepancies / damages and follow up as appropriate .

OUR VALUES AT BERKSHIRE HEALTHCARE ARE:

Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possibl

Minimal face to face patient contact however must have excellent Interpersonal telephone skills – be able to manage sensitive personal information.
IT skills – knowledge of key operating systems such as Microsoft and RIO
Manage own workload daily, independently and without supervision and to demonstrate the flexibility required to respond to interruptions and changing priorities.
Experience of databases and record keeping
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.