Required Education & Experience

1. Two year post secondary diploma in office administration or related field.

2. A minimum of two years experience in a front-line customer service oriented and administrative related role, preferably in the post-secondary education sector.

Required Knowledge Skills & Abilities

1. Excellent organizational and time management skills with the ability to plan and prioritize and efficiently meet tight deadlines.

2. General knowledge of the B.C Post secondary education system and North Island College programs at all campuses.

3. Excellent verbal and written communication skills.

4. Excellent interpersonal, organizational and customer service skills with the ability to communicate effectively with students and the public while maintaining a balance between providing information and maintaining confidentiality.

5. Intermediate level of proficiency and experience using a large database system; working experience with the Colleague student records database system an asset.

6. Training/experience with Microsoft Office Suite including database, word processing and spreadsheet abilities.

7. Ability to pay close attention to detail and demonstrate a high level of Accurate data entry and proofing skills.

8. A minimum of 60 wpm typing/data entry.

9. Ability to work professionally and supportively with a diverse population.

10. Ability to respond initially and refer students who may present themselves in crisis, to appropriate resources.

11. Ability to work efficiently, collaboratively, and professionally in a fast-paced, multi-tasking, team environment.

12. Ability to work either independently or under supervision to meet tight deadlines.

13. Ability to lift heavy boxes up to 20 kilograms and shelve books and supplies.

14. Hold and maintain a current valid BC drivers licence to transfer program vehicles from campus to campus.

15. Proficiency in monitoring of financials/budgets with Excel alongside an internal finance system.

16. Demonstrated comfort with teaching and learning technologies to be able to provide basic front-line support to instructors (e.g., in Blackboard Learn – how to make a course available, how to add users to a course, how to export and archive courses, how to add content, links etc., in Kaltura – how to upload a video, how to publish a video, how to share a link to a video; for pedagogies – know which staff member is best suited to the response, pointing out resources on the website, signing out books and teaching resources etc.)

• 17. Demonstrated capacity and interest for advancing own technology skills and abilities.