Continuous Improvement and Quality Analyst at Miray Holdings

Madison Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Microsoft Office, Excel, Critical Thinking, Analytical Skills, Project Management, Teamwork, Data Analysis, Compliance, Quality Improvement, Training, Auditing, Patient Satisfaction, Regulatory Standards, Collaboration

Industry

Description

Job Details Job Location: Madison Heights, VA 24572 General Position Summary: The Continuous Improvement and Quality Analyst (CIQA) works under the supervision of the Director of Compliance to monitor and analyze established standards and quality improvement initiatives throughout all departments of Johnson Health Center. This person interacts with all staff to gather information and data reports to ensure quality measures and adherence to Federal, State, and Local agencies, and all accrediting bodies' regulatory standards. The CIQA provides guidance and support for the implementation and upholding of the organization’s compliance programs and practices. Essential Duties and Responsibilities: 1. Works independently and with the Director of Compliance, other organizational leaders, and with contracted vendors to formulate reports and data collection. 2. Works with all staff to collect and analyze data and information related to compliance and quality measures and initiatives. 3. Assists in building, maintaining, and conducting quality and compliance audits throughout all areas of JHC. 4. Conducts pharmacy 340B audits to assess compliance in the JHC 340B program. 5. Coordinates and leads meetings associated with audits. Participates in and presents quality improvement, compliance, and ad-hoc project meetings. 6. Assists and/or conducts employee training and coaching. 7. Assists with the preparation and completion of regulatory and compliance documents and forms. 8. Works alongside the Director of Compliance to monitor, review, and manage relationship contracts with JHC partners. 9. Manages and conducts patient satisfaction surveys to monitor patient satisfaction, patient safety and compliance, and overall patient experience at JHC. 10. Creates PDSAs for continued quality improvement. 11. Performs other duties as assigned. Other Functions: 1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. 2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. 3. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. 1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. 2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. 3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. 4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. 5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15-20 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position. Qualifications 1. Must demonstrate good internal and external customer service skills. 2. Communicates effectively, both orally and in writing. 3. Demonstrated proficiency with Microsoft Office, i.e., Word, Outlook, and PowerPoint. Advanced proficiency in using Excel is preferred. 4. Must possess critical thinking and analytical skills necessary in order to compile information from multiple sources. 5. Familiar with standard concepts, practices, and procedures within an FQHC. 6. Bachelor’s Degree preferred in the Health or Business field, or 2-3 years of related experience. 7. One to three years of relevant FQHC experience preferred. 8. Excellent organizational and project management skills with the coordination, delivery, and presentation of information. 9. Demonstrated ability to work well in a team-based environment and foster collaborative engagement. 10. Ability to deliver information and monitor compliance through ongoing collaboration with related teams/departments.

Responsibilities

The Continuous Improvement and Quality Analyst monitors and analyzes quality improvement initiatives and compliance standards across all departments. They interact with staff to gather data and ensure adherence to regulatory standards while providing guidance on compliance programs.