Date: 27 Aug 2025
Location: Gatwick, GB
Company: Civil Aviation Authority
Salary: £52,143 to £55,000 - (depending of experience)
Contract Type: 12 month Fixed Term Contract – Full time
Location: Gatwick – Hybrid
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

CORE ACCOUNTABILITIES

Promoting a culture of Continuous Improvement through coaching, training and mentoring managers and teams in the appropriate use of problem-solving tools and techniques with the aim of reducing costs and improving service and efficiency. This will be complete across;

IF YOU DO NOT MEET THESE REQUIREMENTS, WE MAY NOT BE ABLE TO ACCEPT YOUR APPLICATION.

For more information on CTC and SC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

THE ROLE

Working with the Head of Continuous Improvement to develop a sustainable improvement capability which embeds a culture of Continuous Improvement (CI) and Operational Excellence within the CAA. This will involve building capability and skills to deliver knowledge and support across the business.
The CI Coach will work with business areas to deliver improvements to service quality and efficiency in addition to improved risk management and customer experience. You will ensure that changes to working practices and processes are well managed and any impact to Service Delivery is clearly understood and agreed with stakeholders in line with the CAAs strategic goals. This will require a strong network of relationships across the organisation; influencing and driving change at Head of Department and at operational process level.
These objectives will be met by a team of internal Continuous Improvement (CI) Coaches who, in partnership with Portfolio Delivery colleagues, will provide improvement expertise and coaching to CAA operational managers and teams in Continuous Improvement tools and techniques and creating a foundation for sustainable improvement in the longer term. This will mean needing the ability to share skills and knowledge across the team and also have the passion to improve themselves.

Minimum essential requirements for the role:

• Lean Minimum 2a / Six Sigma minimum Greenbelt / Process Improvement / Continuous Improvement Coach / Service Design appropriate certification required.
• Can demonstrate an ability to conduct a methodical investigation, analysis and documentation of business needs, including defining the Voice of the Customer and customer journey to meet all or part of the CAA’s stated business functions and processes and associated information.
• Strong Project Management skills. Management of diverse, cross-functional project teams
• Strong engagement, influencing and relationship management skills
• Self-starter, motivated and tenacity to see projects and programmes through to implementation
• Experience in leading people through change
• Ability to prioritise tasks with differing timescales
• Ability to communicate clearly and effectively
• Ability to work under pressure
• Ability to understand the needs and sensitivities of the business
• Collaborative approach to getting things done.
• To work with the minimum of supervision

Desirable skills for the role:

• Good understanding of the broader aspects of major organisation restructuring – i.e. Communications, Stakeholder Management and Change Management.
• Sufficient seniority and credibility to advise business teams of ‘Subject Matter Experts’ (SME’s) on their projects and the ability to find ways of solving or pre-empting problems.
• Knowledge of how to use tools to diagnose, design and implement change interventions.
• Experience with RPA, AI and automation software and projects
• Experience of supporting process migration projects.
• Experience of working in a regulatory environment.
• Experience of working in the aviation industry