WHAT SKILLS ARE WE LOOKING FOR?

• Previous experience of Operational Excellence and Continuous Improvement methodologies such as Lean / Six Sigma – within a resourcing context in a large complex / matrixed organisation is critical
• Proven experience in creating recruitment or workforce management Lean processes.
• Demonstrate a high degree of business acumen, ideally within a customer-focused / professional services organisation
• Proven track record of developing effective, sustainable relationships and managing expectations of multiple stakeholders becoming a trusted partner to the NHSP community.
• Demonstrate the ability to challenge, build credibility and work with integrity at all levels within the organisation to influence change.
• A deep level of understanding around the systems and process optimisation
• A proven track records of using data to drive insight that is valuable to business and
• stakeholders
• Ability to create and deliver simple solutions to complex problems
  We offer hybrid working for this position, meaning you’ll mainly work from home. However, your contractual base will be the closest office to you - Hemel Hempstead, London or Leeds and you may need to visit the office occasionally for team meetings.

ABOUT US:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

ROLE SUMMARY;

NHS Professionals is a trusted workforce provider to the NHS and currently in an exciting period of change.
We are transforming the technology that we use to deliver our services and continually expanding to reach more customers.
With this comes the opportunity to continuously evolve our processes and ways of working to deliver a seamless customer experience.
We are a company that prides itself on how passionate and dedicated our teams are of putting people in places to care.
With that passion and determination comes the desire to continually evolve and enhance our processes. To support us with this, we are seeking a lean thinking continuous improvement lead to identify, assess and execute initiatives that improve our processes, drive operational service delivery and make it easy for our customers to engage with us.
You will need to be experienced and confident in driving small and medium scale business improvement initiatives and also demonstrate strong leadership and communication skills to influence at all levels.

SKILLS / RESPONSIBILITIES;

• Develop and deploy a fit-for-purpose continuous improvement framework that includes the identification of small-to-medium scale opportunities, assessing and prioritising initiatives, planning for change, implementation and analysis of results of change
• Coach and influence senior stakeholders on best practice, consistency and governance in all existing business processes to avoid unnecessary CI projects
• Use exceptional communication skills to develop relationships and a sense of credibility quickly, with senior stakeholders both within the Chief of Staff office but also within the wider business
• Using Lean thinking to be curious about processes and systems and use data to support that analysis, to create high impact and relevant customer and colleague experience insights, with the aim of driving process effectiveness and outstanding execution
• Deploy process improvement methodologies such as Lean/Lean Thinking / Critical Analysis to improve processes and the holistic customer and people experience
• Provide business partnership and thought leadership to the business leads to become a trusted advisor on all matters relating to process efficiencies and improving customer experience
• Using process improvement methods (Lean, Six Sigma etc.), work collaboratively with all key stakeholders to ensure effective requirements gathering and exploration of innovative and cost-effective solutions
• Accountable for devising an appropriate forum and governance model to oversee CI change approvals and prioritisation decisions with engagement from key stakeholders