JOB DESCRIPTION

JOB TITLE: Continuous Improvement Manager, BCB
SALARY: £65,000 - £74,000 (dependent on experience)
LOCATIONS: Birmingham / Bristol / Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

ABOUT THIS OPPORTUNITY

The CI & Intelligent Automation team sits within our Business & Commercial Banking (BCB) Strategic Delivery & Change team. This is an exciting role that will give you the opportunity to have a large influence in improving our processes for our clients and colleagues - you’ll have a genuine opportunity to make a difference through the use of process improvement techniques, data and technology.

We’re a diverse team of around 45 colleagues, based in Edinburgh, Bristol and Birmingham providing multiple BCB-wide services:

• Continuous Improvement
• Robotics & Power Platform Automation
• Business Product Ownership and citizen developer for Pega workflow/Business Process Management

Our BCB Strategic Delivery & Change brings together the complementary skills of Continuous Improvement, Robotics and process improvement through the Pega platform.
As the Continuous Improvement Manager you’ll support the design and implementation of our future continuous improvement strategy and plans ensuring that we’re providing industry leading service whilst delivering efficiencies, financial benefits and reducing risk.

You’ll hold end to end accountability for the delivery of sustainable client and commercial benefits within a diverse portfolio of Continuous Improvement (CI) activity in BCB Strategic Delivery & Change. Responsible for defining, shaping and delivering projects, you’ll use client and market insights to shape proposition which will contribute to the achievement of business strategic targets.

• Leading projects to deliver within cost, quality, and timescale objectives.
• Implement the thought leadership and capability for our Continuous Improvement area.
• Process Ownership: You’ll to work with process owners to help them connect across organisational boundaries to create joined up process management which delivers for our clients. You’ll help them build process measurement which creates greater visibility of the client experience and work to align these measures with colleagues’ objectives.
• Planning and Finance: Drives progress against the project plan; understands, challenges, and proactively manages the cost position; and acts to mitigate potential cost or time delays.
• Applies required governance structure, ensuring all requirements are met. Works closely with the project team and Accountable Executive to provide regular status reporting and solutions driven contingency plans.
• Identifies and requests appropriate resources to work on the projects.
• Continuously evaluates programmes/projects for financial, regulatory or compliance risks. Quickly taking appropriate steps to mitigate.

What You’ll Need We’re looking for a proactive and customer-focused individual with a passion for process improvement and a track record of delivering meaningful change. Your application should demonstrate:

• Lean / Six Sigma Expertise – Black Belt or equivalent qualification, with evidence of implementing sustained change that delivers tangible benefits.
• Continuous Improvement Delivery – Experience leading and embedding CI projects at pace, with measurable outcomes.
• Project Management – Proven ability to manage CI initiatives from planning through to benefit realisation.
• Leadership and Development – Ability to lead, coach, and develop colleagues to build a high-performing team and contribute to the wider CI and Change communities.
• Collaboration and Relationship Building – Strong interpersonal skills to embed CI capability, influence partners, and build internal and external networks.
• Strategic Thinking – Ability to identify future skills, tooling, and resourcing needs to support CI growth and sustainability.

You’ll hold end to end accountability for the delivery of sustainable client and commercial benefits within a diverse portfolio of Continuous Improvement (CI) activity in BCB Strategic Delivery & Change. Responsible for defining, shaping and delivering projects, you’ll use client and market insights to shape proposition which will contribute to the achievement of business strategic targets.

• Leading projects to deliver within cost, quality, and timescale objectives.
• Implement the thought leadership and capability for our Continuous Improvement area.
• Process Ownership: You’ll to work with process owners to help them connect across organisational boundaries to create joined up process management which delivers for our clients. You’ll help them build process measurement which creates greater visibility of the client experience and work to align these measures with colleagues’ objectives.
• Planning and Finance: Drives progress against the project plan; understands, challenges, and proactively manages the cost position; and acts to mitigate potential cost or time delays.
• Applies required governance structure, ensuring all requirements are met. Works closely with the project team and Accountable Executive to provide regular status reporting and solutions driven contingency plans.
• Identifies and requests appropriate resources to work on the projects.
• Continuously evaluates programmes/projects for financial, regulatory or compliance risks. Quickly taking appropriate steps to mitigate