Key Responsibilities

Target Operating Model Stabilisation

• Support the implementation and embedding of the Target Operating Model across all functions.
• Define and document new operating processes, roles, responsibilities, hand-offs, and decision points.
• Identify operational gaps, duplication, inefficiencies, and risks arising from organisational change.
• Support business leaders in embedding consistent ways of working across teams.
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Process Design & Process Mapping

• Lead workshops to capture, document, and optimise business processes.
• Develop current-state and future-state process maps.
• Establish standard process documentation and governance approaches.
• Work with business stakeholders to define ownership, measures, controls, and accountability.
• Ensure processes remain current, accessible, and continuously improved.
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Continuous Improvement

• Apply Lean and Lean Six Sigma principles to improve operational effectiveness.
• Conduct root cause analysis and problem-solving activities.
• Identify opportunities to reduce waste, improve quality, and increase efficiency.
• Implement improvement initiatives and measure outcomes.
• Promote a culture of continuous improvement across the organisation.